Refund policy

Please note that we aren’t responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we have made available a size chart in each product page. Just click on the size chart in photos or the description to find your best fit! 

Damaged/Incorrect Order
At The Rats Locker, we do our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality or incorrect product. Thankfully it is rather unusual! But, if it is the case, we guarantee a 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items.

All we need your order number and a clear photo showing either the incorrect item, the poor quality or the damaged area of the item. Please contact us by email at theratslocker@btinternet.com and one of our helpful support staff will organise a replacement or a refund for you!

Order not received
If your item has not arrived within 30 days after having ordered, contact us for a free replacement order or a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.)

 In most cases, we will replace defective items or an incorrect order simply by