Shipping policy
Delivery & Shipping Policy
Most products sold by The Rats Locker are made to order. This means there is usually a short production period before your order is ready to be despatched.
We aim to get orders on their way as quickly as reasonably possible.
1. Production and Despatch Times
For most made-to-order products, we aim to despatch within 3–5 working days of receiving your order.
Some products may take a little longer, particularly:
- personalised products;
- embroidered products;
- products requiring work by an outside supplier.
Where a product has a different expected production time, this will normally be stated on the relevant product page.
2. Flags
Flags are made to order and normally take longer than most other Rats Locker products.
We normally aim to despatch flags within 7–10 working days of receiving your order.
3. Production Time and Delivery Time
Our stated production or despatch times are not the same as postal delivery times.
Once an order has been despatched, delivery time will depend on the delivery service, destination and any circumstances affecting the carrier.
4. UK Delivery
UK orders are normally sent by Royal Mail Tracked 24.
Once despatched, delivery is then subject to Royal Mail’s service and any delays within the postal network.
Occasionally delays can occur outside our control, particularly during busy postal periods, severe weather, industrial action or other disruption.
5. International Delivery
International orders are normally sent by Royal Mail International Tracked.
International delivery can take longer than UK delivery and may be affected by customs processing, local postal services or other circumstances outside our control.
Where applicable, customers are responsible for any local customs duties, import taxes or charges imposed by the destination country.
6. Delivery Charges
Available delivery options and charges are shown during checkout before you complete your order.
The delivery charge will depend on the destination, products ordered and available delivery services.
7. Delivery Addresses
Please check the delivery address carefully before submitting your order.
If you notice an error after ordering, contact us as soon as possible at:
We will do our best to correct the address if the order has not already been despatched.
Once an order has been sent, we may not be able to change its delivery address.
8. If You Need an Item by a Particular Date
If you need an item for a particular date, please contact us before ordering and we will let you know whether we believe the required timescale is achievable.
Although we make every reasonable effort to meet our estimated production and delivery times, delays can occasionally occur.
9. Delayed or Missing Deliveries
If your order has not arrived within the expected delivery period, please contact us at:
We may need to allow Royal Mail sufficient time to investigate or declare a parcel lost before a replacement or refund can be arranged.
We will deal with missing deliveries reasonably and in accordance with your statutory consumer rights.
10. Damaged Deliveries
If your order arrives damaged, please contact us as soon as reasonably possible.
It is helpful if you can provide photographs of the packaging and damaged item so that we can investigate the problem and arrange an appropriate solution.
This does not affect your statutory rights.
11. Separate Parcels
Occasionally products from the same order may be produced or despatched separately.
If this happens, you may receive more than one parcel.
You will not be charged additional delivery costs simply because we choose to split an order into separate parcels.
12. Our Responsibility for Delivery
We remain responsible for your order until it has been delivered to you, or to a person or location nominated by you, as required by applicable consumer law.
Nothing in this policy limits your statutory rights.